Motel One
Motel One – CNT Call Manager in 96 Hotels Across Germany, Europe, and the USA
Motel One, the pioneer and leader of the budget design concept, operates 96 hotels with over 27,000 rooms in Germany, Europe, and the USA. CNT Call Manager is exclusively deployed across all properties, ensuring efficient, cross-location communication. With a tailored rollout concept, CNT supports Motel One's continuous growth.
A Comprehensive Concept for Every Location
To ensure reliable and seamless communication, Motel One relies company-wide on a consistent telephony infrastructure powered by CNT Call Manager. From the corporate headquarters and central reservations hotline to each individual hotel, all units are fully interconnected.
In addition to administrative offices and front desks, a high-performance DECT infrastructure is also in place, customized for each hotel through precise radio frequency measurements and optimized coverage. Select properties also include in-room phones to meet individual guest needs.
Thanks to a unified system landscape, employees benefit from intuitive usability and clearly defined processes across all locations. CNT Call Manager’s high scalability allows Motel One to integrate new hotels quickly and seamlessly into the existing infrastructure – without time-consuming implementation or service interruptions.
Perfectly Coordinated Processes for Seamless Expansion
Motel One’s ongoing expansion requires a reliable and well-structured approach to implementing IT and telecommunications infrastructure. From the earliest planning stages of new hotels, CNT collaborates closely with project teams to identify individual requirements and develop tailored solutions.
A structured rollout concept ensures each new location is equipped on schedule – from hardware delivery to final commissioning. Close coordination with all stakeholders guarantees smooth and efficient integration of each new hotel.
With clearly defined interfaces and optimized processes, all new sites can be seamlessly integrated into the existing Cloud PBX environment. Regardless of size, location, or technical setup, CNT Call Manager provides a dependable, scalable communications solution that grows with Motel One’s needs.
International Networking with Global Reach
In addition to its locations in Germany, Motel One utilizes CNT Call Manager at its international sites in Austria, Switzerland, the Netherlands, Belgium, the Czech Republic, Denmark, France, Spain, Poland, Ireland, the United Kingdom, and the USA.
Integration via international SIP trunks ensures a unified telephony infrastructure with consistent features, excellent voice quality, and transparent cost structures – regardless of location.
Especially in international markets, flexible scalability of the infrastructure plays a crucial role. CNT Call Manager enables the seamless integration of new hotels, complies with local regulatory requirements, and offers emergency functionality according to international standards – an essential factor for Motel One's sustainable expansion.
Long-Term Partnership and Future-Proof Technology
Since 2017, Motel One has leveraged the technological advantages of CNT Call Manager, following the inability of their previous telecommunications provider to meet requirements for expansion, scalability, and support.
The initial collaborative projects at locations such as Berlin Alexanderplatz and Barcelona demonstrated the technological superiority of CNT Call Manager. Today, Motel One benefits from a team of dedicated contacts within CNT's Project Management, rapid response times, and regular strategy meetings to continuously optimize their communication infrastructure.
Challenges and Tailored Solutions
Motel One's continuous growth demands carefully coordinated planning and close collaboration among all project stakeholders. For new openings, early-stage preparation is crucial to ensure a smooth launch. At the same time, the integration of existing hotels must be seamless so that daily operations – particularly access to the reservations department – can continue without interruption.
The Motel One Process:
- Early-stage planning and regular coordination with the Motel One IT team (group24) and external service providers
- Location-specific preparations with the respective Motel One team
- CNT project manager on-site to oversee coordination and implementation
- Inventory management and on-time delivery of pre-configured hardware, ready for immediate use
- In selected hotels: DECT radio planning and comprehensive in-room coverage with handsets
Availability During the Pre-Opening Phase:
- Selected staff must be reachable 6–8 weeks before the hotel’s grand opening
- Location-independent communication enabled through CNT Call Manager
- SIP trunks and phone numbers are pre-assigned well ahead of the opening
Rapid Implementation for Scalable Growth:
- Germany: Number porting in approx. 2 weeks, live operation within 2 days
- International: Number porting in approx. 4 weeks, live operation within 2 days
Current Usage and Locations:
- 1,800 users (hardware and softphones)
- 260 users of the smartphone app
- 100 non-personalized accounts (elevator emergency lines, intercom systems, access gates)
- 96 total properties, including 35 international locations across 13 countries
A Communications Solution that Grows with Motel One
Motel One has chosen CNT Call Manager as its leading, future-proof solution to optimally support the company's ongoing expansion. With high scalability, robust Unified Communications and Collaboration (UCC) features, and a close partnership, CNT Call Manager provides a tailored communications solution for a globally expanding hotel enterprise.