An AI-powered hotline in CNT Call Manager simplifies call handling through precise speech recognition. Callers navigate menus by voice and quickly reach their desired option – for more efficient communication and a better user experience.
CNT Call Manager provides all the tools for a powerful contact center. From intelligent call distribution to convenient handling and detailed statistics with live monitoring – everything for smooth operations and optimal results.
CNT delivers high-quality announcements for hold music and IVR menus – clear, brand-compliant, and perfectly tailored to modern corporate communication.
With CNT Call Manager, you get a reliable solution for the secure storage of conversations. It supports quality assurance, documentation, and training – flexibly customizable to your needs.
CNT Call Manager enables a direct integration into your website with the immediate callback feature. It is only displayed when an agent is available, and the callback occurs without delay. This feature strengthens customer loyalty through quick, personalized responses.
With the integrated Multi-Factor Authentication (MFA), CNT Call Manager ensures additional security by requiring a second proof of identity in addition to the password.
With CNT Call Manager, administrators have a central management solution that combines flexibility and automation – ideal for efficient project management and maximum performance.
The alarm server connection of CNT Call Manager ensures safety and quick responses for security-critical industries such as manufacturing, healthcare, or public safety.
