Gigaset

A key focus was the integration of the large production site in Bocholt, with over 500 employees, as well as the connection of additional international branches across Europe. Cross-location networking has ensured efficient and smooth communication. Thanks to its flexible cloud architecture, all locations benefit from a modern, future-proof solution that effortlessly adapts to growing demands.

One of the key challenges was the extensive DECT integration, including over 60 DECT transmitters across the entire production facility and 245 connected DECT phones. The seamless connection to the cloud PBX ensures optimal coverage and superior voice quality, significantly improving mobile accessibility throughout the company.

Beyond telephony, CNT Call Manager’s powerful UCC capabilities greatly expand communication options and foster even closer collaboration. Employees benefit from video calls, video conferencing, chat, and presence functions, all fully integrated into the existing infrastructure. With the CM Mobile App, these features are also available on smartphones, ensuring seamless and location-independent communication.

The porting of phone numbers at international locations was carried out in phases. To ensure uninterrupted operations, shadow numbers were implemented at all sites. These temporary numbers allow employees to remain fully reachable and make outbound calls via CNT Call Manager, using their assigned numbers, even before the official number porting is completed. Once porting is finalized, the shadow numbers are automatically replaced with the permanent ones. Additional locations in Istanbul (TR) and Chester (UK) are already in the planning stage, further expanding Gigaset’s international communication network.

User authentication is fully managed via OpenID (Microsoft 365), enabling secure and seamless access without the need for additional login credentials. This reduces administrative overhead while maintaining the highest security standards. Additionally, optional Multi-Factor Authentication (MFA) further enhances security by providing an extra layer of protection.

Efficient Execution – From Test Setup to Live Operation in Record Time:

• 2 weeks of testing, including extensive evaluation of call center functionalities and DECT integration, along with an early administrator training
• 4 weeks after the start of the testing phase: contract signing and number porting for German locations
• A total of just 6 weeks from initial testing to full live operation

"Even at this early stage, we can see that CNT Call Manager outperforms our existing system. We are excited to continue testing." – Frank Waterkotte, Head of Network, Security and Governance

Key Decision Factors:

• Faster call setup times and exceptional voice quality
• Seamless compatibility with existing infrastructure for a smooth integration
• Reliable connectivity for international locations without disruptions
• Advanced UCC features that integrate seamlessly into daily workflows
• Outstanding service and close collaboration with CNT Project Management – right from the testing phase
• Expert support from CNT Order Administration for international number porting
• Access to CNT’s development team, ensuring fast implementation of feature requests

By choosing CNT Call Manager, Gigaset has adopted a future-proof solution that combines efficiency, scalability, and top-tier security – a tailored system designed to meet the needs of a leading telecommunications company.