Project Management

Custom Test Setup with Individual Insights

CNT Call Manager offers a tailored test setup that takes your specific requirements into account. User groups and application scenarios can be flexibly defined to accurately represent relevant work areas. If needed, SIP phones are available, and the test environment is equipped with customized configurations. Incoming calls can be redirected from your existing system, while outgoing calls already signal your real phone number. This way, you experience the solution under realistic conditions and ensure seamless integration into your infrastructure.

Quick Implementation and Flexible Testing Duration

A customized test setup can be provided within just three days, allowing for a flexible testing period of up to four weeks, which can be extended if necessary. All individual configurations and adjustments made during the test phase will be retained and can be seamlessly integrated into your live production environment. This ensures a smooth start and optimal integration into your work processes.

Targeted Participant Group

At the start of the project, the project leaders are defined, and all relevant stakeholders are brought together to comprehensively understand the company's communication requirements. Depending on the need, representatives from the IT department, facilities management, customer service, power users, and employees from central operational areas may be selectively involved to contribute their perspectives and needs. Based on this, key players are identified, and the foundation for a tailored project plan is established that optimally meets the requirements.

Systematic Data Collection

As part of a comprehensive requirements analysis, all necessary data is systematically collected to optimally align the implementation of CNT Call Manager with your needs. This includes defining location and phone number lists, call groups, hotlines, and switchboards, as well as capturing specific workflows and KPI evaluations – every detail is taken into account. User data from existing systems is exported, roles and permissions are defined, and the appropriate hardware is selected. Additionally, change management is strategically planned to involve all stakeholders. This structured analysis forms the basis for a smooth implementation and a tailored communication solution.

Integrations for Seamless Workflows

Integrations play a central role in the planning phase to smoothly incorporate CNT Call Manager into your existing IT environment. This includes access to address books and the connection of external systems such as CRM and ERP platforms to enable efficient data linking and optimized workflows. Optionally, Microsoft Teams can be integrated for closer collaboration or OpenID for secure and user-friendly authentication. This creates a communication solution that is precisely tailored to your requirements.

Needs-Based Hardware Selection

Choosing the right hardware is a central step in the planning phase. SIP phones and, if necessary, DECT infrastructures are carefully aligned with the needs of your users and locations. Existing SIP endpoints can be easily integrated, while analog hardware is seamlessly connected. This precise planning results in a future-proof infrastructure that is tailored to your communication requirements.

Individual Adjustments, Perfectly Tailored to Your Organization

Specific conditions and individual requirements are at the center of the planning process. Suitable permission models are developed, while existing operational agreements and consultations with the works council are taken into account as needed. Additionally, an agreement on data processing is concluded to meet all data protection requirements. This careful and holistic planning ensures that legal, organizational, and operational guidelines are smoothly integrated into the communication solution.

Efficient Scheduling for Seamless Implementation

In collaboration with the project leaders, all key dates are meticulously planned and coordinated with experience and foresight to ensure a seamless implementation. This includes detailed rollout planning for each location, selecting optimal porting dates, and managing necessary phone number allocations. Regular coordination meetings track project progress and enable early identification of potential scheduling deviations. A well-structured scheduling process ensures efficient execution and maximum planning reliability.

Efficient Provisioning for Rapid Deployment

The provisioning of users and devices is essential for the successful implementation of CNT Call Manager. User data is efficiently imported to ensure a quick and error-free setup. Roles, permissions, and hardware are assigned precisely according to the parameters defined in the planning phase. This structured approach guarantees an optimal user experience and accelerates the deployment of the communication solution.

Custom Configurations for Tailored Communication

The configuration of CNT Call Manager is precisely adapted to the specific requirements of your company. Individual settings such as ACD logics, IVR menus, and personalized announcements optimize call management and create an outstanding customer experience. Options like CM Web Callback for proactive outreach or CM Call Recording for documentation and quality assurance can be seamlessly integrated. These tailored adjustments ensure an efficient, powerful, and future-proof communication solution for your business.

Efficient Integration for Centralized and Connected Communication

Provisioning implements the integrations defined during the planning phase. External systems such as CRM and ERP solutions, Microsoft Teams, or OpenID are seamlessly connected to create a centralized and efficient communication environment. These connections ensure a smooth flow of information and optimal collaboration among all systems – leading to simplified processes and noticeably higher productivity.

Smooth Porting of Phone Numbers

The porting of existing phone numbers is organized quickly and efficiently, allowing you to continue using your familiar numbers without interruption. CNT takes care of the complete coordination with the carriers and integrates the ported numbers directly into CNT Call Manager. Your availability remains secured, and the transition to live operation proceeds smoothly.

Phone Number Allocations for Individual Requirements

Whether for new locations, international expansion, the extension of the phone number portfolio, or the redesign of a phone number concept – the provision of new number blocks is reliable and timely. The allocation of phone numbers is aligned with both current needs and future requirements. This ensures seamless integration into your communication infrastructure and maximum flexibility for your business.

Logistics for Timely Delivery and Smooth Operation

As part of hardware deployment, the handling of your orders is coordinated through close collaboration between project management and order administration – even for complex requirements such as branch structures. All necessary devices are carefully recorded and delivered on time to the designated destinations. Thanks to well-planned logistics and seamless internal collaboration, hardware is delivered punctually and ready for use, ensuring quick commissioning and a smooth rollout.

Efficient Commissioning for Immediate Readiness

After delivery, the hardware is assigned to users. Upon request, the packaging can be labeled in advance to simplify on-site allocation. The hardware is then integrated into the network, with all necessary settings configured during provisioning. This enables the devices to automatically download the required parameters. Once connected, the devices are immediately ready for use and and are seemlessly integrated into your communication solution.

Local Support with On-site Expertise

The optional on-site service provides specialized support for the commissioning of your hardware directly on-site. Additionally, the DECT service with professional signal propagation testing ensures optimal positioning of base stations – providing seamless coverage and exceptional voice quality. Both services contribute to creating a communication infrastructure that is precisely tailored to your requirements.

Fine-Tuning for Individual Settings

During testing and parallel operation, individual configurations can be practically reviewed and optimized. ACD settings, IVR menus, or other customized functions can be precisely tailored to the needs of your company before going live. This approach ensures a smooth implementation and maximum efficiency.

Parallel Operation with Shadow Numbers

Provisional shadow numbers create the basis for realistic testing environments and a structured parallel operation that specifically involves departments or locations. By temporarily assigning fictitious numbers to which calls from the existing system are redirected, branch-specific tests can be conducted without disrupting ongoing operations. Outgoing calls already signal the final numbers, enabling realistic tests and a smooth preparation for live operation.

Secure Start to Live Operation

On the day of porting and live operation, experienced specialists ensure a smooth transition. Through close coordination between Project Management and Order Administration, all processes are monitored in the background, the success of the porting is verified, and unrestricted accessibility is ensured. This coordinated support guarantees a seamless transition to using CNT Call Manager.

Flexibility and Adjustments in Live Operation

After a successful transition, the CNT Service Center provides 24/7 support. The project management team, which is familiar with your project, remains available for optimizations or additional configurations. Thanks to the flexibility of CNT Call Manager, the communication solution can be precisely adapted to changing requirements at any time.