Presence
Quickly see who is available and communicate more efficiently
Presence offers a clear and concise status display, allowing you to see your team's availability at a glance. Whether available, busy, or offline – the precise representation creates transparency and simplifies collaboration. Particularly flexible: phone and chat statuses can be set independently, enabling individual control of reachability and making communication even more efficient.
Status Display – Real-Time Transparency
The status display in CNT Call Manager establishes clear parameters. By accurately distinguishing between phone and chat status, it becomes immediately apparent which channel colleagues are reachable on. This overview optimizes internal processes and supports smooth collaboration.
Phone Status – Availability at a Glance
The phone status shows in real-time whether an employee is currently on a call, unavailable, or ready for conversations. This avoids unnecessary follow-up questions and makes workflows more efficient – whether coordinating transfers or callbacks. This feature enables targeted communication without delays.
Chat Status – Efficient Collaboration
The chat status provides a clear overview of whether colleagues are available, busy, or absent in chat. Whether for last-minute project adjustments or spontaneous inquiries – the chat status ensures direct reachability when it matters. With clear status indicators, collaboration is optimized, and delays are minimized.
Flexibility Through Separate Status Displays
A key feature of CNT Call Manager is the ability to distinguish between phone and chat status. Whether in a hectic workday or with changing tasks – these separate displays provide the freedom to use exactly the communication channel that fits. This allows for seamless responses to important text messages during a meeting or call. Conversely, the phone status remains active while driving, while the chat status is automatically set to "unavailable." This flexibility optimally adjusts communication to any situation.
Individual Profiles for Every Situation
The flexible configuration of profiles makes it easier to adapt communication to various requirements. With just one setting, multiple parameters can be adjusted simultaneously, including phone and chat status, forwarding, or notifications. Profiles like "Break," "Meeting," or "Out of Office" can be activated manually or automatically controlled by schedules and calendar status. This feature reduces administrative effort and ensures optimal reachability in every situation – whether at the desk, on the go, or during a meeting.
External Participants Integrated into Chat Status
CNT Call Manager allows chat functionality with external participants by seamless integration via the standardized XMPP (Extensible Messaging and Presence Protocol). This global protocol ensures a reliable and interoperable connection. Thanks to this standardization, external partners, customers, or service providers are directly displayed with their chat status, facilitating transparent and efficient collaboration. XMPP-compatible services can be seamlessly integrated, making it easier to incorporate existing systems and optimize communication across company boundaries.
All presence functions are available to every user as a standard feature.
CM Teams Sync
CM Teams Sync offers optional seamless integration with automatic, bidirectional status synchronization between CNT Call Manager and Microsoft Teams. This eliminates the need for manual changes to status indicators such as 'available' or 'busy', as they are automatically synchronized.
Automatic Status Updates
The status set in CNT Call Manager is directly reflected in Microsoft Teams – and vice versa. When participating in a Teams conference, the user is automatically shown as 'busy' in CNT Call Manager.
Compatibility with All Devices
The synchronization works reliably with softphones and desk phones to ensure seamless communication.
Individual Configuration Options
Status types and availability can be easily customized to suit individual preferences, such as 'do not disturb' or 'away' for both phone and chat.
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