Pricing Model

Accounts are the core of the pricing model and create a clear, transparent foundation for your communication solution.

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  User

  Every employee who makes calls is provided with a user account, granting access to all features of the Cloud PBX and UCC services. There is no distinction between user types: based on the permission model, all users can access advanced features for hotline agents, supervisors, operators, or administrators at no extra cost.

  Regardless of the number of phone numbers, SIP accounts, or devices assigned to a user—even across multiple locations—all these services are fully included within the user account. This flexibility ensures comprehensive functionality without additional costs. Unpersonalized user accounts are available for publicly accessible devices in areas such as warehouses or sales floors, providing seamless functionality in shared spaces.

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  Fax

  With the fax account from CNT Call Manager, you seamlessly connect physical fax machines with your existing communication infrastructure. This efficiently integrates traditional fax communication into a modern telephony solution without having to give up proven technologies.

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  vFax

  The vFax account provides users and departments with the full functionality of a virtual fax machine, allowing the sending and receiving of faxes digitally. This solution streamlines the entire fax process, integrating it seamlessly into modern workflows without the need for physical devices. The digitization of fax services enhances comfort, increases efficiency, and provides better oversight of communication.

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  vConf

  The vConf account provides a virtual conference room with its own extension for phone and video conferences. Flexible access controls and a dedicated chat room enable the secure and efficient organization of meetings and text messages – regardless of the number of participants. In a protected space, vConf combines maximum flexibility and control, making it the ideal solution for professional, location-independent communication.

CNT Call Manager provides a variety of options to flexibly tailor the communication solution to your business needs. Features and services can be expanded to perfectly align with your specific business requirements.

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  CM Mobile App

  The CM Mobile App transforms your smartphone into a fully integrated extension of your telephone system, ensuring maximum reachability. Available in both the Google Play Store and the Apple App Store, the app provides optimal flexibility for mobile use, seamlessly integrating with your business communication – anytime, anywhere.

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  CM Teams Sync

  CM Teams Sync provides a seamless connection with Microsoft Teams and ensures automatic, bidirectional status synchronization. Status updates are automatically synchronized between the systems, eliminating the need for manual adjustments by users.

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  CM Teams Connect

  CM Teams Connect enables full integration of Microsoft Teams into CNT Call Manager. The Teams client is utilized as a softphone and can be used alongside desk phones—providing maximum flexibility in business communication.

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  CM TAPI

  CM TAPI provides standardized and straightforward access to the API for seamless integration of CTI solutions. TAPI licenses are purchased once and are available in packages for 10, 50, or 100 users. Monthly billing is flexible through CM API Access and is based on the actual usage of active users. This model offers maximum transparency and optimally adapts to individual needs.

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  CM API Access

  The CNT Call Manager API provides selected user groups with seamless integration with CRM, ERP, and other business systems—either through CM TAPI or a direct API connection. Teams benefit from automatically provided information during incoming calls, making customer and project data available in real-time. This enables efficient handling of inquiries and optimal workflow design.

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  CM Web Callback

  The integrated instant callback feature on your website is only displayed when an agent is available, allowing for immediate callbacks. It promotes active customer interactions and provides an exceptional customer experience through quick, personal responses.

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  CM Call Recording

  The call recording feature in CNT Call Manager offers you a flexible way to securely store conversations for quality assurance, documentation, and training purposes.

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  CM Studio Productions

  In collaboration with selected studios, CNT offers high-quality announcements for hold music and IVR menus. Experienced speakers and sound design professionals create clear, brand-appropriate announcements in the highest audio quality, perfectly tailored to your communication needs.

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  CM IVR

  CNT Call Manager offers intelligent voice menus that can be controlled via both keypad and voice input, seamlessly integrating into the ACD configuration. The IVR integration ensures efficient call handling and complements automatic call distribution perfectly.

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  CM Personal IVR

  CM Personal IVR extends the personal extension with an IVR menu. Callers can flexibly decide whether to leave a message or be forwarded to another destination. This increases reachability and enables efficient handling of inquiries.

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  CM On Call Service

  With CNT Call Manager, employees on call can be reliably integrated—ideal for escalations outside regular business hours. Callers are either connected directly or can leave a voice mail that is promptly delivered to an available employee.

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  CM Instance

  For particularly extensive installations, CNT Call Manager offers the option to use a dedicated instance with individually tailored release and maintenance cycles—ideal for maximum control and flexibility.

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  CM Local Routing

  With CM Local Routing, local calls from SIP phones are routed directly over the internal network. This optimizes bandwidth usage and makes network management more efficient.

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  CM Admin Access

  The optional CM Admin Access allows trained administrators full control over CNT Call Manager. This enables users to independently provision, deprovision, and flexibly adjust extensive configurations. This offers maximum freedom of action and efficiency.

  Self-management creates economic advantages with dynamic user numbers, as one-time fees are only charged for the highest number of users previously reached.

CNT offers a selection of high-quality SIP phones and a comprehensive DECT infrastructure perfectly aligned for use with CNT Call Manager. This carefully selected hardware ensures a reliable, flexible communication environment that meets all the requirements of modern businesses.

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  SIP Phones

  CNT provides a range of modern SIP phone models that work seamlessly with CNT Call Manager. Additionally, SIP-compatible devices from selected manufacturers and existing hardware can be easily integrated.

  The optional rental model provides additional flexibility: defective devices can be easily exchanged, while transparent, predictable costs align perfectly with the monthly fees of a cloud model. This solution minimizes unexpected expenses and ensures maximum planning security.

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  Headsets

  For the best sound quality and high comfort, CNT offers a wide selection of professional headsets – wireless or wired. Wireless headsets provide maximum freedom of movement, while wired models offer stability for long conversations. All headsets are optimized for clear voice transmission, reduce disruptive background noise, and integrate seamlessly with CNT Call Manager.

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  DECT Infrastructure

  The powerful DECT infrastructure with multi-cell technology expands CNT Call Manager with a stable and uninterrupted wireless network. The scalable solution adapts flexibly, from small locations to complex, cross-site networks – ideal for companies relying on reliable wireless communication.

With CNT SIP Connect, the SIP trunk is seamlessly integrated into CNT Call Manager, providing a reliable VoIP telephony solution at the highest level. This solution guarantees high-quality voice services without compromising on quality or security.

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  Phone Numbers

  Your existing phone numbers remain intact, while standard porting processes ensure a seamless transition. New phone numbers from all German area codes as well as numerous international regions are available on short notice to flexibly expand your communication infrastructure. Number blocks with up to 100 extensions are typically provided within one working day, enabling rapid scaling.

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  Flat Rates

  For optimal cost control, you can arrange flat rates for the German landline network, mobile network, and numerous European destinations. Internal communication via CNT Call Manager remains free for you and your locations, even internationally – an efficient and transparent solution for your needs.

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  International Trunks

  With International Trunks, you can easily connect your locations in Europe and many other countries. A single trunk per country provides maximum flexibility, as it can be used for all locations within that country. This solution allows you to efficiently manage your global communication.

Experienced specialists accompany you during the introduction and use of CNT Call Manager – from planning to implementation and training. This ensures a smooth integration and optimal use of the communication solution.

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  Consulting

  The consulting begins with a tailored planning phase, where the existing infrastructure is analyzed and specific requirements are captured. Best practice examples ensure the efficient and targeted use of CNT Call Manager. Continuous optimizations can be carried out at any time to sustainably increase efficiency.

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  Customizing

  Customizing at CNT enables configurations that are precisely tailored to the needs of your business. This includes the setup and fine-tuning of ACD and IVR functions to streamline workflows and increase productivity. Individual adjustments ensure that all potentials of the communication solution are fully utilized – for maximum performance and an improved customer experience.

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  Project Management

  Experienced project managers accompany you during the migration of your existing solution and ensure a smooth rollout. Especially when coordinating multiple locations, CNT provides targeted support to ensure a structured and effective implementation.

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  On-site Service

  With CNT's on-site service, you benefit from comprehensive support by professionals directly on-site. They take care of the installation and personally accompany the rollout to ensure that all systems are optimally set up and ready for immediate use.

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  DECT Service

  CNT's DECT service utilizes modern measurement technology for precise on-site signal propagation testing to determine the ideal positions of the base stations. This ensures complete coverage and excellent voice quality with optimal hardware usage – individually tailored to your requirements.

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  Training

  The modular training offerings of the CNT Academy are aimed at users and administrators. Expert trainers impart practical knowledge, ranging from routine operation to independent system administration. This empowers executives and employees to use modern communication efficiently and make everyday work more productive.

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  Admin Service

  With the admin service, administrative tasks can be outsourced to experienced specialists in the CNT Service Center. Adjustments are made promptly and professionally, without burdening internal resources. This keeps your system optimally configured to ensure the full performance of CNT Call Manager.