Immediate Callback

CM Web Callback optimizes communication with your customers and is particularly useful for consultation-intensive products and services. The callback option only appears on the website when an agent is available to call back immediately – thus reliably fulfilling the callback promise. When activated, the phone of the available agent rings, and upon answering, the callback is automatically initiated. This smart technology encourages spontaneous contact, increases availability, and creates a direct, proactive service experience that strengthens customer loyalty.

With CM Web Callback, thematic use of the immediate callback feature can be easily implemented. Agents can be grouped according to their specific skills, allowing incoming callback requests to be directed to those employees who possess the appropriate knowledge. This structured assignment enables efficient processing and enhances service quality by connecting callers directly with a competent contact person.

Incoming callback requests are automatically documented via email for seamless tracking. This feature ensures that all requests are logged and archived in a traceable manner, allowing companies to maintain an overview of processed callbacks and ensure smooth communication.

CNT provides a specially developed script for integrating CM Web Callback into a website. This script checks the agent status, controls the display on the website, and initiates the call upon use. The implementation is straightforward, and the graphical design can be completely customized to individual requirements.

If the immediate callback is unavailable, a form is usually offered on the website for customers to schedule a callback at a later time.