Call Recording

The CM Call Recording option offers versatile advantages for various business scenarios. Call recordings support quality assurance by analyzing conversations and identifying areas for improvement. They are a reliable means of comprehensive documentation, securing important information, and serving as evidence for contract agreements made over the phone. Additionally, recordings are ideal for employee training, as they provide practical examples for optimizing service and communication. CM Call Recording can be seamlessly integrated into existing processes while meeting the highest security and data protection standards.

CM Call Recording ensures maximum flexibility and control over call recording. The start and stop of recordings can occur automatically or manually, regardless of the device used. Recordings can last for several hours without limits on the number of calls. Access to stored recordings can be adjusted based on permissions.

Storage location and duration can be flexibly defined: recordings can be stored internally for up to 30 days or immediately deleted after automated transfer to customer-owned databases. This adaptability allows you to optimally align management with your data protection policies and operational requirements.

Recordings are typically made in MP3 format but can also be created in WAV format. Stereo recording allows for separate evaluation of the audio tracks from the caller and the recipient, facilitating AI-supported analyses and supporting more precise evaluations.

CM Call Recording enables MiFID-compliant storage of conversation recordings, which is crucial for companies in the financial sector and other regulated industries. MiFID (Markets in Financial Instruments Directive) is an EU directive that enhances investor protection and creates transparency in financial markets by imposing strict requirements on the documentation and storage of communication data. CNT Call Manager provides secure, encrypted transmission of recordings to certified servers that meet high MiFID standards. This ensures the protection of sensitive information and compliance with legal requirements, offering companies additional security and compliance.