Administration and Management

Administrators gain access to an advanced interface that provides the full functionality of CNT Call Manager, allowing for centralized, independent management. After completing admin training, your administrators can take over system administration independently – with full control and maximum flexibility for optimal adaptation to your requirements.

Alternatively, experienced specialists from CNT are available to professionally implement your requirements and efficiently manage processes. This solution combines flexibility with expert support, tailored to the individual needs of your company. The CNT Service Center is available at all times – around the clock, 365 days a year, for critical issues.

The rights management model within CNT Call Manager offers a simple yet powerful way to manage user rights. With the flexible assignment of roles and rights, administrators can specifically control which functions and content are available to different user groups. This keeps the user interface clear, and each employee receives exactly the access rights they need for their tasks.

Rights management goes beyond simply assigning permissions. When certain rights are added from the extensive list, the system automatically considers dependencies between permissions. For example, if a user is granted permission to manage their own address books, they are simultaneously granted access to the corresponding menu item – a functionality that ensures that rights are meaningful and complete.

This basic rights management model minimizes administrative effort and prevents errors, as the rights are logically interconnected. Access can be precisely tailored to individual requirements, including specific stipulations, such as those requested by the works council. At the same time, the model ensures the highest security in the system. Whether for individual users or entire teams – the rights management model ensures that each access is optimally aligned with the respective tasks and conditions.

The CNT Call Manager's provisioning assistant makes user management efficient and straightforward. New users can be quickly created through the assistant or by importing standardized Excel lists – perfect for simultaneously creating multiple accounts. Employee transitions are also smoothly handled, with phone numbers, devices, groups, and permissions automatically transferred. For departing employees, GDPR-compliant deletion ensures secure and reliable removal of all data.

CNT Call Manager is designed for maximum scalability, which is also reflected in its management. Settings for a multitude of users or devices can be efficiently implemented through convenient bulk operations. This includes managing roles and permissions, allowing administrators to make time-saving and precise changes on a large scale. This feature simplifies complex administrative tasks and supports quick adaptation to growing demands.

CNT Call Manager allows distribution of software updates through a customized MSI package for software distribution systems. With preconfigured parameters for silent installation, the setup runs in the background without disrupting users. This seamless integration into existing IT environments saves time, conserves resources, and enables smooth implementation of the communication solution.

With CNT Call Manager, individual settings can be centrally and efficiently managed, for example, when integrating clients into industry specific software environments. Parameters can be conveniently transferred via software distribution systems using a JSON file or alternatively through registry entries. This ensures that the CNT Call Manager address is automatically stored upon login, inactivity timers are set, scripts for incoming calls are integrated, or update management is controlled. This centralized management saves time, ensures consistent configuration, and guarantees smooth operation – regardless of the work environment.

The auto-provisioning feature of CNT Call Manager provides administrators with a central and efficient solution for managing SIP phones and other SIP devices. New devices can be easily and quickly integrated into the network, significantly simplifying the provisioning. At the same time, a clear management interface ensures optimal control and organization of all connected devices – for smooth and time-saving administration.

With auto-provisioning, global configuration changes can also be efficiently and uniformly applied to numerous devices. Administrators can make adjustments centrally without having to manually edit each device. This feature optimizes management and is particularly valuable in extensive IT environments where efficiency and consistency are crucial.

Another advantage of auto-provisioning is the execution of firmware updates. These can be initiated and distributed centrally, ensuring that all devices are always up to date. This not only enhances the security of the infrastructure and improves device performance but also provides new features.

The auto-provisioning function within CNT Call Manager ensures that administrators always maintain an overview and achieve maximum efficiency in management. This centralized and automated approach saves time and resources while optimizing the quality of management and operational reliability.

The live monitoring feature of CNT Call Manager provides administrators with a central overview of the entire infrastructure. This includes displaying media stats for analyzing voice transmission, a real-time overview of the online status of all accounts, and a status display for the servers. These functions enable quick responses to changes and contribute to efficient system management.

In case of disruptions, the integrated analysis tools of CNT Call Manager support quick and effective problem resolution. They provide detailed insights down to the protocol level of a call and help administrators accurately identify causes. Problem reports can be created with just a few clicks and sent directly to the CNT Service Center, including all relevant log data. This efficient collaboration ensures a thorough analysis and prompt resolution to maintain the stability and reliability of the communication infrastructure.

The CM Instance option is aimed at organizations with large installations or special requirements. It offers a dedicated, redundantly designed instance that allows for specific functions to be provided exclusively and custom release and maintenance cycles to be established. This is ideal for companies that specifically want to test new features or operate 24-hour hotlines and therfore need to flexibly adjust maintenance windows. This ensures reliable communication tailored to demanding operational requirements.

The optional CM Admin Access allows specially trained administrators full control over CNT Call Manager. With this extended permission, administrators can independently provision and deprovision users as well as make comprehensive configuration adjustments. This feature provides companies with maximum flexibility and autonomy in managing their communication infrastructure.

The admin service of CNT offers you the opportunity to delegate administrative tasks and configuration requests to the experienced specialists at the CNT Service Center. This allows changes to be implemented quickly and competently without burdening internal resources. This service enables flexible system adjustments and ensures that all configurations are executed professionally and efficiently to ensure smooth communication and optimal use of CNT Call Manager.

The CNT Academy offers administrators a specially tailored training program that imparts comprehensive knowledge on using and managing CNT Call Manager. In addition to a deep understanding of the system's structure and functionality, the training covers user management, configuration of SIP phones and apps, as well as setting up ACD and IVR functionality. The program is complemented by practical techniques for problem analysis and effective user support. This targeted training empowers administrators to use CNT Call Manager efficiently and fully leverage the potential of the communication solution.