Integration of External Systems

TAPI (Telephony Application Programming Interface) is a standardized interface from Microsoft that enables a connection between telephone systems and software applications. The CM TAPI option provides a tool through which CNT Call Manager can be integrated into CRM, ERP, or other business software based on this interface. With CM TAPI, calls can be controlled via the computer, caller information displayed automatically, and features like call forwarding and logging are seamlessly integrated.

With the powerful API (Application Programming Interface) of CNT Call Manager, you can connect your telephone system bidirectionally with CRM, ERP, and other important systems. The connection can be made either through the standardized TAPI interface or through custom programming to flexibly adapt to your requirements. With the CM API Access option, your teams automatically receive current information from all linked systems during calls. Customer and project data is available in real-time, allowing inquiries to be answered quickly and accurately.

CNT Call Manager allows for easy integration of telephone links such as "tel:" and "callto:". When CNT Call Manager is set as the default program for telephony in the operating system, calls can be initiated directly from numerous applications. This simple and efficient solution streamlines daily work and ensures smooth processes.

The seamless integration of OmniChannel solutions (e.g., Genesys) allows for the smooth incorporation of your customers' preferred communication channels such as WhatsApp, Messenger, or AI bots. Through a direct SIP trunk connection or targeted forwarding, communication remains efficient and reliable. This flexibility ensures that customers can always use the appropriate communication method while all interactions are centrally managed and optimally controlled.

CNT Call Manager enables the integration of alarm systems, intercoms, and access control systems via SIP or Analog Terminal Adapter (ATA). Door openings can be controlled directly via the phone, alarm notifications can be automated, or barriers can be conveniently operated with the press of a button. This intelligent connection optimizes processes, enhances security, and allows for centralized control of critical systems – ideal for modern businesses and facilities.