Flexibility

Many User Groups, One Solution

CNT Call Manager provides a solution that covers all application scenarios – from equipping executive offices, reception desks, contact centers, mobile employees, DECT phones in sales and storage areas, to wall phones in the workshop. Users from various groups can be flexibly integrated to support hotlines or assist in the reception center during staff shortages – without additional training. This versatility enables efficient processes and optimal resource utilization in any work environment.

Customizable Interface

The interface of CNT Call Manager can be flexibly adapted to the specific requirements of each user or team. Layouts and functions can be individually configured, ensuring that relevant tools and information are always at hand. This tailored design promotes efficient workflows and increases your employees' productivity.

Flexible Permission Model

With granular control over user permissions, you can flexibly define which functions and information are accessible to individual users, teams, or departments. These individual permissions ensure that users only receive access to what they truly need, enhancing data security and improving clarity.

CRM and Other External Systems

CNT Call Manager opens up numerous possibilities for integrating CRM, ERP, and other systems. Whether through simple command URLs, the standardized TAPI interface, or a comprehensively documented API for individual requirements – the platform supports both straightforward and tailored connections, adapting flexibly to your needs.

Microsoft Outlook and Microsoft Teams

Popular Microsoft applications like Outlook and Teams can be seamlessly integrated into CNT Call Manager. The synchronization of contacts and statuses, along with the ability to use the Teams client as a softphone, creates perfectly coordinated collaboration.

OpenID

The OpenID integration simplifies secure access with existing login credentials, reduces password overhead, and enhances the user experience. Companies benefit from increased security and efficient rights management.

Artificial Intelligence

CNT Call Manager uses AI to make communication processes more efficient. Innovative features like speech recognition and transcription simplify the handling of requests and provide important information quickly and clearly in written form.

DECT and Other Local Infrastructure

CNT understands the requirements of local infrastructure well – from establishing stable DECT radio networks to integrating alarm servers. With a deep understanding of technical and operational needs, CNT ensures seamless integration of local components into the communication solution. This guarantees optimal functionality and perfectly links local systems with modern cloud technology.

Flexible Integration of Branch Structures

With CNT Call Manager, you can seamlessly connect employees across multiple locations, creating cohesive operational units that function efficiently, regardless of geographical boundaries. International sites can also be easily integrated, unlocking new opportunities for streamlined communication and collaboration.

Central Management of Phone Numbers

In CNT Call Manager, assigned and ported phone numbers are centrally managed, allowing for flexible assignment to users or teams – regardless of location. Mobile users remain reachable under their familiar phone numbers even while traveling, ensuring maximum reachability and flexibility.

Mobile Use and Home Office

Apps for desktop and smartphone enable optimal mobile use and flexible deployment in the home office. This keeps your employees engaged across all communication channels. CNT Call Manager ensures seamless communication – anytime, anywhere, and perfectly tailored to modern work models.