Voice Mail

The Personal Voice Mail from CNT Call Manager provides users with a personal mailbox that can be configured with both standardized greetings and custom recordings. Voice mail forwarding occurs automatically according to the user's individual settings, such as when "Do Not Disturb" (DND) is activated or in an "Away" status.

Voice mail messages can be conveniently delivered as audio files via email, allowing users to access them easily. Additionally, a notification is displayed through the Message Waiting Indicator (MWI) button on the SIP phone or via the call list to ensure easy message management.

The CM Personal IVR option enhances a user's personal extension with a convenient IVR menu. Callers are guided by a pre-recorded message and can flexibly choose whether to leave a message in the personal voice mail or be redirected to another destination, such as the main office or the user's personal mobile number. This functionality improves accessibility and provides an efficient way to manage and address inquiries individually.

For hotline use, the voice mail from CNT Call Manager provides an efficient solution to ensure availability outside regular working hours or during high demand. Incoming messages are recorded, and notifications are sent to an email distribution list with the attached audio file. This ensures relevant team members are promptly informed and can respond to inquiries in a timely manner, guaranteeing seamless customer support.

As part of the CM IVR option, CNT Call Manager offers a customer-friendly way to reduce wait times during high demand in hotlines. Callers can directly select whether they want to leave a voice mail through the IVR menu instead of waiting for an agent's availability. This flexible alternative allows inquiries to be efficiently communicated. Leaving a message is possible at any time with a simple key press. The integration into the IVR ensures a smooth and service-oriented process, even during high call volumes.

The call-hunting procedure of CNT Call Manager contacts stored escalation numbers, such as mobile phones, simultaneously. Once a staff member answers the call by pressing a key, the voice mail is automatically played. This system optimizes on-call service by quickly directing critical requests to the right contacts and significantly reducing response times in urgent situations.

AI-powered transcription saves time, facilitates quick responses, and ensures that important information is accurately captured in written form-ideal for efficient processing and archiving. This feature adds significant value by enabling flexible communication that is independent of specific devices or settings, especially in dynamic work environments. This ensures you remain reachable and ready to act at all times.